Information Notice

Who are we? Who regulates us?

Tribe Car Finance is a trading name of Tribe Automotive Funding Ltd who are authorised and regulated by the Financial Conduct Authority (FCA).

The FCA are the independent watchdog that regulates the Financial Services industry. Please use the information below to decide if our services are right for you and your individual circumstances.

Our Firm Reference Number (FRN) is 1003968. You can find us on the FCA Register by searching Tribe Automotive Funding Ltd on https://register.fca.org.uk/s/ or by contacting the FCA on 0800 111 6768.

Tribe Car Finance is a Credit Broker and not a Lender.

We are registered with the Information Commissioners Office for the purpose of Data Protection and our registration number is ZB649330.

What products and services do we offer?

We only offer products from a limited number of lenders for vehicle finance. Please ask us for a list of lenders from whom we can offer finance from.

Which service will we provide you with?

You will not receive any advice or recommendations from us in relation to finance. We may ask you certain questions to assist us in narrowing down the selection of products that we will provide you details on. You will then need to make your own choice about how to proceed. We will always provide you with both the advantages and disadvantages of the product types that are available to you.

We are not an Independent Financial Advisor (IFA).

What will you pay us for our services?

We will not charge you a fee for using our service.

The lender may charge their own fees. These may include, but are not limited to documentation fees, option to purchase fees, excess milage charges or administration fees but this information will always be detailed in the quote that we provide to you.

How do we make money?

Tribe Car Finance work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We will be paid a commission by the lender for the introduction that we make to them, this will not change the rate that the lender offers. The rate of commission will vary by lender however, we will ensure you are provided with all the information required to make an informed decision for your individual circumstances. We are happy to share the amount of commission received on your individual application, if you would like this information, please contact us (see Contact Details below).

Do we carry out credit searches?

Tribe Car Finance will carry out a ‘soft search’ after you have completed the “Apply Now” questions, and before our system searches for a suitable deal for you. A soft search is not visible to other companies and will have no impact on your credit score.

A ‘hard search’ will be carried out by the Lender upon receipt of an application from you if you decide to proceed. A hard search is a complete search of your credit report and can affect your credit score for six months.

How do we deal with complaints?

Delivering excellent service to our customers is our number one priority at Tribe Car Finance. However, we do recognise that things may occasionally go wrong, and you may feel you have cause to complain. Receiving your feedback is important to us as it enables us to learn from any mistakes and, where possible, to improve our service.

You can raise a complaint with us by email, phone or letter. Please see ‘Contact Details’ below.

How we will handle your complaint

We will:

Endeavor to resolve your complaint as quickly as possible
Acknowledge your complaint promptly and in writing (usually by email but are happy to send work with your communication needs)
Provide you with a final response to your complaint within 8 weeks of receipt

If we cannot reach a resolution

If you are dissatisfied with our response you can refer your complaint to the Financial Ombudsman Service (FOS). You must do so within 6 months of our final response.
The Financial Ombudsman Service is free and impartial and you are entitled to contact them at any stage of your complaint. More information can be found at www.financial-ombudsman.org.uk

If you have a complaint about your lender

You can also raise a complaint directly with your lender. The complaints process for your lender will be set out within the agreement you have with them. If you have any questions or require any assistance with this, please let us know.

How do we provide any additional support?

If you would like to discuss how we could provide additional support to you during the process, please contact us. For example, we have a multitude of different communication methods available to us and more than happy to discuss this in more detail. We are also open to assisting you in other ways where we can. If you would like to know more, please contact us using the details below.

Contact Details

Telephone: 0161 768 1874
Email: Help@tradewithtribe.local

What our customers say about us…

Tribe Cars

5.0

Based on 59 reviews

Ben Wilkinson

11:18 10 Feb 26

I had the best buying experience from here, It was like buying a car from a good friend, total transparency and no pressure.

The car was priced really well, was cleaned upon viewing, went out for a test drive to confirm everything worked. I genuinely had no points to even rectify.

You could tell they cared about the business and operated with integrity and loyalty as a forefront, and I would happily buy my next few cars from here.

Thanks again!

Rachel Paterson

12:58 28 Jan 26

I bought a gorgeous Audi from Tribe cars and I could not be happier. He really went above and beyond helping me. He was so kind and you can tell he really wants the best for his customers. Car was spot on. Travelled all the way home to sunny Scotland without one issue. Car was exactly and described and I honestly have never dealt with a dealership as attentive as this one. No pressure to buy the car either when enquiring initially which I personally appreciate as pushy dealers put me off. 10/10 service. If you are considering buying a car from here then the reviews speak for themselves. Brilliant service! Thanks again! :)

P Byrne

10:49 24 Jan 26

Kapil was the best car salesman I've dealt with. No pressure at all, gave us time alone to check out the car, went on a test drive and then gave us more time alone to make our decision. Very helpful answering questions and very pleased with the purchase. A 65 reg Corsa in immaculate condition for its age. I travelled from the Wirral to view the car and it was worth the journey.

Francesca T

22:54 13 Jan 26

Would definitely recommend Tribe Cars. Kapil is a very lovely and polite guy and was really helpful with helping my 76 year old dad get a newer car and since I live on the opposite side of the country he was in constant contact with me until my dad was able to collect the car. Thank you so much!

Megan Smith

15:13 09 Jan 26

Very happy with the service from Tribe, I needed a car ASAP and they made sure the vehicle was ready to drive away that day. They was extremely professional and gave me all of the information that I needed, and have since been in touch to ensure that I am happy with the car and not experiencing any issues. Although they were aware I was in need of a car ASAP I felt in no rush and was even offered an extension on a limited deal, to give me time to think. The purchase was smooth and efficient. Any queries I have had have been dealt with promptly. Great service !

Will Moindrot

10:34 20 Dec 25

Very easy experience at Tribe Cars in Astley, picked up exactly the car I wanted, found it to be exactly as described online. Kapil was really well researched on the cars history and operation, able to answer my questions and interested in my needs. Very professional and friendly setup. Recommended A*****

Nick Whelan

10:06 04 Sep 25

If only all car dealerships were like this! I bought an Audi A6 from Tribe Cars and I couldn’t be happier! Kapil was so helpful and easy to deal with throughout the buying process. I like to check out every detail of a car before I buy it and Kapil was very accommodating of this. Communication was also excellent with Kapil even checking in a few days after to see if everything was good with the car. I would recommend anyone to contact Tribe Cars before going to a main dealer if you’re in the market for a quality used car!